Deever, Don, Steven Grubaugh, Greg Levitt, Joe Maderick, and Gabe Gonzales. 2022. “Best Practices for Minimizing Rejection and Optimizing Acceptance Among Learners Seeking Online Assistance: A Qualitative Study”. Eximia 5 (1):289-300. https://www.eximiajournal.com/index.php/eximia/article/view/158.